Shipping policy
At Perfume360, we aim to deliver your order safely, efficiently, and transparently. This Shipping Policy explains how orders are processed, shipped, and delivered.
Perfume360 is operated by Fragsaura Enterprises, with its registered address at Oxy Homez, Loni Road, Ghaziabad, Uttar Pradesh, India.
By placing an order on our website, you agree to the terms outlined below.
---
1. Order Processing Time
Orders are processed and dispatched within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During high-demand periods, sales, or unforeseen circumstances, processing time may extend slightly.
---
2. Shipping & Delivery Timeline
We ship orders across India through trusted and registered courier partners.
Estimated delivery time after dispatch:
3–7 business days for most serviceable locations
Remote or rural areas may take additional time depending on courier coverage
Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, regional restrictions, or force majeure events.
---
3. Shipping Charges
Shipping charges, if applicable, are clearly mentioned at checkout.
Any promotional free-shipping offers are subject to minimum order value or other conditions, as displayed on the website.
Perfume360 does not charge any hidden handling or packaging fees.
---
4. Order Tracking
Once your order is shipped, tracking details will be shared via email or WhatsApp.
Customers are responsible for tracking their shipment and coordinating with the courier partner when required.
---
5. Incorrect or Incomplete Address
Customers must ensure that the shipping address, contact number, and pin code provided are accurate and complete.
Perfume360 shall not be responsible for delivery delays, non-delivery, or return-to-origin caused due to incorrect or incomplete address details.
Additional re-shipping charges may apply if an order needs to be resent.
---
6. Delivery Attempts & Non-Delivery
Courier partners usually make multiple delivery attempts.
If delivery fails due to unavailability, refusal, or non-acceptance by the customer, the shipment may be returned to origin (RTO).
In such cases:
Re-shipping will be subject to additional shipping charges, or
Refunds (if applicable) will be processed after deducting shipping and handling costs.
---
7. Damaged Packages During Transit
Customers are advised to record a clear unboxing video at the time of delivery.
Any damage, leakage, or tampering must be reported within 24 hours of delivery along with supporting photos/videos.
Claims without proper evidence may not be accepted.
---
8. Shipping for Returns & Replacements
Shipping instructions for approved returns or replacements will be shared by our support team as per our Return & Refund Policy.
Customers must strictly follow the provided instructions to ensure eligibility.
---
9. Force Majeure
Perfume360 shall not be liable for delays or failure in delivery caused by events beyond reasonable control, including but not limited to natural disasters, strikes, government restrictions, pandemics, or logistical disruptions.
---
10. Contact Us
For any shipping-related questions or support, please reach out to us through the official contact details provided on our website.
---
By placing an order on Perfume360, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
— Perfume360
— Fragsaura Enterprises