Refund policy
At Perfume360, we are committed to providing a smooth, fair, and transparent shopping experience. Due to the nature of perfumes and hygiene considerations, our return and refund policy is designed to protect both our customers and our business while remaining fully compliant with applicable consumer laws.
Perfume360 is operated by Fragsaura Enterprises, located at Oxy, Loni Road, Ghaziabad, Uttar Pradesh, India.
Please read this policy carefully before placing an order.
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1. Order Cancellation
Order cancellation requests must be made within 24 hours of placing the order.
Orders that have already been packed, processed, or shipped cannot be cancelled.
If a cancellation request is approved, the refund will be processed within 3–5 business days to the original payment method.
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2. Returns (Defective, Damaged, or Incorrect Products Only)
Due to hygiene and safety reasons, returns are accepted only in the following cases:
Product received is damaged
Product received is defective or leaked
Product received is incorrect (wrong item)
Return Request Process
To initiate a return request, you must:
Contact us within 24 hours of delivery
Share your order number
Provide clear photos and a continuous unboxing video showing:
The sealed package
Product condition at the time of opening
Any visible damage, leakage, or mismatch
All return requests are subject to verification and approval by our quality team.
Once approved:
Return shipping instructions will be shared with you
The product must be unused, unopened, and in original packaging
Perfume360 reserves the right to reject return requests if adequate proof is not provided or if the product shows signs of usage or tampering.
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3. Refunds
Refunds are initiated only after the returned product is received and inspected.
Approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method used at checkout.
Please note that shipping charges (if any) are non-refundable, unless the return is due to our error.
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4. Replacements
In case of damaged, defective, or incorrect products, customers may opt for a replacement instead of a refund.
Approved replacements will be dispatched within 5–7 business days, subject to stock availability.
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5. Non-Returnable & Non-Refundable Items
For hygiene, safety, and quality reasons, the following items are not eligible for return or refund:
Used or partially used products
Opened perfumes, decants, or samples
Products without original packaging, seals, or labels
Products damaged due to customer handling or misuse
Requests raised without unboxing video and clear photographic evidence
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6. Cash on Delivery (COD) Orders
COD refusal without valid reason may result in restriction of future COD orders.
Refunds for prepaid COD cancellations (if applicable) will follow the same verification process.
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7. Final Decision Authority
Perfume360 reserves the right to make the final decision on all return, refund, and replacement requests after due verification.
Any misuse of the return policy or fraudulent claims may lead to account restrictions or refusal of future service.
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8. Contact Us
For any questions related to cancellations, returns, or refunds, please contact us through the official communication channels available on our website.
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By placing an order with Perfume360, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
— Perfume360
— Fragsaura Enterprises